FAQ

Orders will be dispatched within 1-2 working days of receival and shipped with either GLS or UPS. At the moment we ship to the following countries with the corresponding delivery time:

  • Austria: 2-3 business days
  • Denmark: 1-2 business days
  • Finland: 3-5 business days
  • France: 2-3 business days
  • Germany: 2-3 business days
  • Hungary: 3-4 business days
  • Ireland: 3-4 business days
  • Italy: 3-5 business days
  • Luxembourg: 2-3 business days
  • Netherlands: 2-3 business days
  • Norway: 2-6 business days
  • Portugal: 3-5 business days
  • Spain: 4-5 business days
  • Sweden: 2-4 business days
  • Switzerland: 3-5 business days
  • United Kingdom: 2-3 business days
  • United Stats: 5-6 business days

All shipments are insured, so in the unfortunate event that your item breaks during shipment, you will get a full refund within 5-10 business days.

We accept: Visa, MasterCard, and American Express.
All payments are processed through Stripe on a secure connection.

We do not have a physical shop, but a showroom which can be visited by appointment only. If you wish to schedule an appointment, contact us on info@rubyatelier.com

All items are shipped from Copenhagen Denmark. If you live outside the EU, import taxes will apply to your order and will be paid for separately at the customs of the delivery country.

All our lamps are rewired with a plug for EU countries. If you live outside the EU, we suggest using an adapter or have the plug replaced by a local electrician.

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